Netino is recognised for its expertise in the Social Media business.
Our expertise is based on:
Our Moderatus tool interfaces with several hundred websites, Facebook pages, Instagram account, YouTube channels etc…
Our moderators work 24/7 and every month moderate millions of comments, customer reviews, pictures and videos in 15 languages.
To protect Brands and their community by removing content in real time that does not comply with the charter (racism, violence, defamation, insults …), including out of working hours.
2> First level response (or Social Care):
Answering frequently asked questions from your users via market tools (Hootsuite, Lithium, Dimelo …). Specially trained, our operators adapt to context, tone employed and allow a very high level of reactivity including evenings and weekends.
Allow your teams to focus on the most problematic messages (level 2) and expand the schedules of its Customer Service on the Web and Social Networks.
3> Watching & Alerting (or Social Listening)
Listening to the Web and Social Networks via market tools (Synthesio, Radarly…), evaluating the texts and providing you with intelligible and useful reports.
But also to alert you, including out of hours, to any event likely to cause a crisis or involving an emergency.
To give you an up to date and comprehensive vision of what is said about your Brand (watching) and generating a sense of serenity and reactivity (alerting).
4> Community Management:
To animate your community, interact with fans and followers to facilitate engagement, publish Posts…
Usually to supplement your internal team or the work of your agency, often to pursue their missions during the days and hours they are not working.
To allow your CM to focus on tasks with higher added value … and allow them to breathe occasionally!