A client is calling out to you in the middle of the weekend because of a bad experience: Are you going to make him wait until Monday, and risk receiving a bad review?
While clients are becoming more and more demanding regarding response time, organisations are not necessarily as flexible to adapt to these changes. Netino by Webhelp can help your organisation deal with the new demands of your customers, with a dedicated or mutualised team of Social web experts to take care of your clients:
- A complimentary service for your team
- Reactive and available
- Adapted to your habitual tools
Focus on the essential
Some recurrent questions can easily be dealt by outsourced operators who are formed to respect your charter and able to adapt to many different contexts and tones.
Communicating timetables, responding to questions about processes… There are many first level questions that do not require the knowledge of your CRM and can be treated by outsourced experts.
That way, clients’ demands can be quickly treated and your team can focus on more complex issues such as level 2 questions.
Reactivity and flexibility
We offer a complimentary service to your regular teams on your usual opening hours but also 24/7 or only during nights and weekends to broaden your client services. According to your response time needs, we can set up a personalized team.
Mastery of many tools
We work today with the main actors of the market: Dimelo, Alcmeon, HootSuite… so we can connect to your tools to treat your messages.
Thanks to our certification Facebook Marketing Partners, we are now able to handle the whole of your comments from Facebook, including comments on dark posts or reviews on your own Facebook pages.
For more information please contact us.