Social Media now cannot be overlooked and business, both B2B and B2C, have to be present to drive and grow social engagement.
We propose to assist you in:
- Content Moderation
- Social Media Management
- Social Listening and Alerting
Moderatus, our in house tool interfaces with several hundred websites, Facebook pages, Instagram account, YouTube channels…
Our moderators work 24/7 and moderate every month millions of comments, customer reviews, pictures and videos in 15 languages.
Protect brand and communities by removing content in real time that does not comply with the charter (racism, violence, defamation, insults …), including out of working hours.
Our social media management offer rely on 3 expertises :
Answering frequently asked questions from your users via market tools (Hootsuite, Lithium, Dimelo …). Specially trained, our operators adapt to context, tone employed and allow a very high level of reactivity including evenings and weekends.
We work with the whole of the social media: Facebook, Twitter, LinkedIn, Facebook Messenger… Netino by Webhelp is also certified Facebook Marketing Partner since 2017
Allow your teams to focus on the most problematic messages (level 2) and expand the schedules of its customer service on the Web and Social Networks.
To animate your community, interact with your fans and followers to facilitate engagement, publish posts…
Usually to supplement your internal team or your agency and during the days and hours they are off.
Do you want to increase your visibility, foster engagement or generate leads?
Our Social Ads experts will adapt to your strategy, advise you and manage your campaign from A to Z. Facebook Ads, LinkedIn Ads, Twitter Ads… our expertise in Social Ads allows us to work on the most appropriate social media to reach you audience where it is.
Create and optimise your campaigns relying on different A/B tests so that you find the best mix to outperfom on social media.
Listening to the web and social networks via market tools (Brandwatch, Digimind, Synthesio, Radarly…), qualifying verbatims and providing you with intelligible and useful reports : our social listening team will save you precious time in you e-reputation management.
We can provide a human check alerting, including out of hours, to any event likely to cause a crisis or involving an emergency.
To give you an up-to-date and comprehensive vision of what is said about your Brand (watching) and generating a sense of serenity and reactivity (alerting).